Trouble Approving My Github Education Account

[ukiah-sperry]

Hi everyone,

Im having trouble getting my education account approved. It keeps getting denied based on "image appears to be edited." I think this is happening because the images im downloading (transcripts) are PDFs so I have to convert them to JPGs to submit. Unfortunately, the website providing the transcripts does not allow a different download option. What should I do?

[HPD666]

Hi,
This happens fairly often when submitting PDFs converted to images, as automated checks may flag them as “edited.” Here are some tips:
Use a high-quality conversion tool – Make sure the JPG is clear, not cropped, and preserves the original formatting. Avoid any tools that add watermarks or compress the image heavily.
Submit the PDF if possible – Some parts of GitHub Education accept PDFs directly; check if that option appears on the upload page.
Contact GitHub Education support – Explain that the transcript is only available as a PDF and that you had to convert it. They can provide guidance or manually verify your documents. You can reach them here: GitHub Education Support.
Providing a short note in your submission explaining why the image was converted often helps prevent rejections.

[44erxyz]

Hi,

This usually happens when the verification system detects that the file was converted or altered. Since your school only provides transcripts as PDFs, the best option is:

Submit the PDF directly if the upload form allows it (GitHub accepts PDF as proof).

If you must convert, avoid editing — just export to JPG/PNG using a trusted tool (like your OS’s built-in “Print to PDF/Image” or screenshot function).

Make sure your name, school name, and a current date are clearly visible.

If it still gets rejected, open a GitHub Education support ticket
and explain that your university only issues transcripts in PDF. Attach the original PDF — the Education team can manually review and approve it.