How to make sure a question is answered by official staff?

[xhywxtt]

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Hi, I’d like to know if there’s a way to ensure that a question posted here will be answered by official GitHub Copilot team members (not just community replies). Is there any tag, process, or channel to make this clear?

[owneraniex]

Official Responses vs. Community Replies

Currently, there isn’t a tag or setting that guarantees your question will be answered by an official GitHub Copilot team member. Discussions here are community-driven, and GitHub staff may choose to reply, but it’s not guaranteed.

How to Increase Visibility

• Use the right category: Posting under the most relevant “Copilot” category helps get it in front of the right audience.
• Clear title & details: Well-structured questions are more likely to catch attention from both staff and community members.
• Feedback channels: For feature requests or critical issues, you can also open a ticket in the GitHub Feedback repo where the Copilot team monitors requests more closely.

Bottom Line

There’s no process to ensure only official team replies, but posting in the correct Copilot discussion area and providing detailed context gives the best chance of visibility from GitHub staff.

[johnniedom]

This is what I urgently need at the moments, currently struggling to reverify my student validity. it's disappointing I'm getting multiple rejections.

[owneraniex]

what type of rejections

[johnniedom]

student validity

[xhywxtt]

How to identity that a person is Github Staff?

[xhywxtt]

How to identity that a person is Github Staff?

[Harsh-2410]

On GitHub’s Community Discussions or Copilot Discussions, there isn’t a way to guarantee that an official Copilot team member will answer. Most responses come from the community. Even if GitHub staff reply, it’s not something you can force with a tag.

Here are the official channels if you want a guaranteed response from the GitHub Copilot team:

GitHub Support

Go to GitHub Support Contact
.

Choose Copilot under the product list.

This ensures your ticket is seen by GitHub staff.

Enterprise / Organization Customers

If your Copilot access is via GitHub Enterprise, you can open a support ticket through your organization’s admin. These get routed directly to GitHub’s official support.

Docs feedback

On docs.github.com
, every page has a “Give feedback” button. Submitting there goes to the docs + product team.

[xhywxtt]

How to identity that a person is Github Staff?

[jfullstackdev]

of course with the tremendous amount coming in, not every query or concern can be addressed by the GitHub Staff,

they may see some and answer or those who have gained traction like a lot commented having same concern, request, etc.,

as far as I know, back then you can ping them but I guess it's discontinued because I'm not seeing it anymore

[xhywxtt]

How to identity that a person is Github Staff?

[jfullstackdev]

you will be seeing in here those who regularly announce and reply and with a Maintainer label like this

[Harsh-2410]

True 100%

[kumarbasnet100]

Hi! Here’s the clarification:
On GitHub Discussions (including Copilot-related forums), there isn’t a guaranteed way to have your question answered only by official GitHub Copilot team members. Most posts are open to the entire community, and while GitHub staff may respond, it’s not ensured.

A few tips to increase the chance of an official response:
Use the correct discussion category – e.g., GitHub Copilot or Copilot General. Staff monitor these more closely.
Tag appropriately – use relevant tags like question, bug, or feature-request. Staff are more likely to see tagged issues that match their focus.

Direct support – for guaranteed official responses, you can submit a ticket via GitHub Support. This is the official channel for Copilot-related issues and questions.
Clear, concise questions – make your issue precise, reproducible, and include relevant details; this increases the likelihood staff will engage.

So, while Discussions are mostly community-driven, the official support route is your only way to guarantee a Copilot team response.

Hope this finds you well