Not opening after upgrading to 7.2.10

GUI is not showing
After i have updated to 7.2.10 from 7.2.8, the GUI is not showing except the download capture window.

To Reproduce
Steps to reproduce the behavior:

1. Download the latest release.
2. Install the latest release.
3. Now open the XDM.
4. It doesn't starts even after restarting the pc.

Expected behavior
XDM's main GUI will never start.

Desktop (please complete the following information):

• OS: Ubuntu 19.10
• Browser : Firefox,chrome
• Version : 74.0 and 80.0 respectively

[subhra74]

Please generate the logs and share them using below method

https://github.com/subhra74/xdm/wiki/Generate-log-for-troubleshooting

Please generate the logs and share them using below method

subhra74/xdm/wiki/Generate-log-for-troubleshooting

Error appears
JVMJ9VM149E <JAVA_HOME>/lib/ext is no longer supported. Please add the required libraries/jar files to the classpath. Error: Could not create the Java Virtual Machine. Error: A fatal exception has occurred. Program will exit.

[no-1imit]

I'm having the same problem.
I'm using Debian 10

JVMJ9VM149E <JAVA_HOME>/lib/ext is no longer supported. Please add the required libraries/jar files to the classpath.
Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.

[subhra74]

Did you already had java installed?
What happens if you open terminal and type: java -version
Was previous version of XDM installed already?

[ppatil9096]

Same issue for me
yes.Earlier its was 7.2.8

java -version
openjdk version "11.0.6" 2020-01-14 LTS
OpenJDK Runtime Environment Corretto-11.0.6.10.1 (build 11.0.6+10-LTS)
OpenJDK 64-Bit Server VM Corretto-11.0.6.10.1 (build 11.0.6+10-LTS, mixed mode)

[ppatil9096]

reinstalled by removing previous version but its showing older version and even title is 2018. Is that correct one

[subhra74]

No the latest version should show 2020. How did you install the previous version?
If you have installed from the generic installer (tar.xz) then, please perform below steps to remove previous version:

sudo rm -rf /opt/xdman
rm /usr/bin/xdman

[ppatil9096]

I used this one : https://github.com/subhra74/xdm/releases/download/7.2.10/xdm-setup-7.2.10.tar.xz
did the same as you mentioned, but it's same 2018

[subhra74]

i believe the previous version is not removed completely. how did you remove the previous version?

[ppatil9096]

find logs:
pr@pr:$ sudo rm -rf /opt/xdman
[sudo] password for pr:
pr@pr:$ sudo rm /usr/bin/xdman
pr@pr:$ tar xvf MAIN/xdm-setup-7.2.10.tar.xz
install.sh
readme.txt
pr@pr:$ sudo ./install.sh
./opt/xdman/jre/lib/compressedrefs/libmanagement.so
./opt/xdman/jre/lib/compressedrefs/libj9shr29.so
./opt/xdman/jre/legal/jdk.scripting.nashorn.shell/LICENSE
./opt/xdman/ffmpeg
........
6027+1 records in
6027+1 records out
49374652 bytes (49 MB, 47 MiB) copied, 7.60467 s, 6.5 MB/s
./opt/xdman/jre/lib/security/public_suffix_list.dat
.......
./opt/xdman/jre/legal/java.scripting/ASSEMBLY_EXCEPTION
./opt/xdman/jre/man/ja_JP.UTF-8/man1/unpack200.1
./opt/xdman/jre/legal/jdk.pack/LICENSE
Installation completed

[ppatil9096]

[subhra74]

installation looks ok. Now please go to XDM file-> exit to stop the XDM 2018.
After that, again start xdm from either start menu or from terminal

[ppatil9096]

this was after my 10th time restart.

[subhra74]

I can confirm the link and the installer contains the correct version.

What you can try:

Download the installer again in a different directory.
Open terminal and kill the existing xdm process.

ps -ef|grep xdman

command to find the pid and use

kill -9 <pid>

to kill the process

perform sudo rm -rf /opt/xdman

now extract and excute sudo ./install.sh