🐛 Describe the Bug
When I send an email from the HighLevel UI and keep multiple people in CC, the OutboundMessage webhook that we receive contains only one email (the first email in most cases).
📍 API Endpoint
OutboundMessage
✅ Expected Behavior
The webhook should contain an array of emails for the CC. Same should be the case for BCC.
💻 Screenshots or Code Samples
{
"type": "OutboundMessage",
"locationId": "tXFZb9xgj7PbVj2lRkse",
"versionId": "698da0ce055b413008c15014",
"appId": "674a3231ff5032613de70435",
"body": "<html><head><style>.ProseMirror > p.custom-newline, .custom-list > p.custom-newline {margin: 0px;}</style></head><body><div class=\"ProseMirror\"><p class=\"custom-newline\" style=\"margin: 0px; line-height: 1.5; padding-left: 0px !important;\">jnj</p></div></body></html>",
"contactId": "MGRh2ABzvCWdeKIFnqlm",
"conversationId": "VjJ0slXhixjp0BJ2S3JA",
"dateAdded": "2026-02-16T10:57:04.526Z",
"direction": "outbound",
"messageType": "Email",
"userId": "hN1nLpe3EmzSU5ybqosH",
"emailMessageId": "gGLxIBZlKih9lUBdMfOM",
"from": "Fahad Habib <fahad+dispogenius.io@mail.msgsndrflow.com>",
"threadId": "p8RG1z0M8IIxTdGnr55E",
"to": "fahad+232@dispogenius.io",
"cc": "raheel+1@dispogenius.io",
"subject": "jnj",
"source": "app",
"timestamp": "2026-02-16T10:57:06.559Z",
"webhookId": "1fbd6508-203f-493c-aa6d-c64c40a45f65"
}Product Area
ad-publishing
📋 Use Case
We need this behaviour to make sure that the conversation that we are logging in our database is in sync with that in GHL.
🚨 Why Should This Be Prioritized?
This is blocking our implementation of displaying the Buyer (Contact) Conversation in our Whitelabel app.
🧠 Additional Context
No response
🐛 Describe the Bug
When I send an email from the HighLevel UI and keep multiple people in CC, the
OutboundMessagewebhook that we receive contains only one email (the first email in most cases).📍 API Endpoint
OutboundMessage
✅ Expected Behavior
The webhook should contain an array of emails for the CC. Same should be the case for BCC.
💻 Screenshots or Code Samples
{ "type": "OutboundMessage", "locationId": "tXFZb9xgj7PbVj2lRkse", "versionId": "698da0ce055b413008c15014", "appId": "674a3231ff5032613de70435", "body": "<html><head><style>.ProseMirror > p.custom-newline, .custom-list > p.custom-newline {margin: 0px;}</style></head><body><div class=\"ProseMirror\"><p class=\"custom-newline\" style=\"margin: 0px; line-height: 1.5; padding-left: 0px !important;\">jnj</p></div></body></html>", "contactId": "MGRh2ABzvCWdeKIFnqlm", "conversationId": "VjJ0slXhixjp0BJ2S3JA", "dateAdded": "2026-02-16T10:57:04.526Z", "direction": "outbound", "messageType": "Email", "userId": "hN1nLpe3EmzSU5ybqosH", "emailMessageId": "gGLxIBZlKih9lUBdMfOM", "from": "Fahad Habib <fahad+dispogenius.io@mail.msgsndrflow.com>", "threadId": "p8RG1z0M8IIxTdGnr55E", "to": "fahad+232@dispogenius.io", "cc": "raheel+1@dispogenius.io", "subject": "jnj", "source": "app", "timestamp": "2026-02-16T10:57:06.559Z", "webhookId": "1fbd6508-203f-493c-aa6d-c64c40a45f65" }Product Area
ad-publishing
📋 Use Case
We need this behaviour to make sure that the conversation that we are logging in our database is in sync with that in GHL.
🚨 Why Should This Be Prioritized?
This is blocking our implementation of displaying the Buyer (Contact) Conversation in our Whitelabel app.
🧠 Additional Context
No response