[Question]: InAppMessagesManager.evaluateInAppMessages() not proceeding when a trigger is sent.

[MariaAbraham91]

How can we help?

I am using the latest beta version and I am using the login method for identity verification.

After logging in, when I call addTrigger the first time, it doesn’t seem to fetch the IAM. However, if I call addTag before setting the trigger, the IAM loads correctly.

In the sdk logs, I can see it is stuck at - InAppMessagesManager.evaluateInAppMessages() when no tag is set before sending the trigger.

Could this be related to the OneSignal user not being fully initialised at the time of triggering? Do we need to call OneSignal.User at least once before invoking addTrigger?

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[nan-li]

Hi @MariaAbraham91 thanks for testing out our beta release with Identity Verification.

Is the tag related to the IAM? Or, are you simply creating a user update in order to get the IAM to work?

Could this be related to the OneSignal user not being fully initialised at the time of triggering? Do we need to call OneSignal.User at least once before invoking addTrigger?

The SDK does have a slight delay in fetching IAMs when the app starts up, and user initialization is a part of this. However, you should not need to invoke OneSignal.User before invoking addTrigger as long as you are calling addTrigger after this slight delay has passed.

Can you share your full logs with us? You can share it here or feel free to email them to support@onesignal.com and reference this issue.

Something you can look for in your logs is the network request to fetch IAMs from the server and the response. Your IAM should be in the response body. The SDK cannot trigger an IAM it doesn't have locally, so see where this logs for you.

HttpClient: Request Sent = GET https://api.onesignal.com/apps/<YOUR_APP_ID>/subscriptions/<PUSH_SUBSCRIPTION_ID>/iams - Body: null - Headers: Accept=[application/vnd.onesignal.v1+json]
HttpClient: Got Response = GET https://api.onesignal.com/apps/<YOUR_APP_ID>/subscriptions/<PUSH_SUBSCRIPTION_ID>/iams - STATUS: 200 - Body: {"in_app_messages":[{"id":"2df8e8c5-7cdf-4aea-8f5c-a186d47f9ebb","triggers":[[{"id":"32fa1c17-df87-4305-8e45-46285b35e107","kind":"custom","property":"fruit","operator":"equal","value":"apple"}]],"variants":{"all":{"default":"d2dd0828-d509-4284-94bc-96bc4e5aa88e"}},"end_time":null,"redisplay":{"delay":0,"limit":2147483647}},{"id":"ecc1756c-e8ae-4253-98d4-b9d560283d48","triggers":[],"variants":{"all":{"default":"3aed6b93-fcc6-4cf4-ac7c-009aa31648be"}},"end_time":null,"redisplay":{"delay":0,"limit":2147483647}},{"id":"b76fd76d-b54f-4de5-a6a6-ca43b5a39821","triggers":[[{"id":"561e5397-65ef-410e-b092-ebfdfe05178c","kind":"min_time_since","property":"","operator":"greater","value":20}]],"variants":{"all":{"default":"9b2f261f-d5e6-496a-ba0f-d922da2da479"}},"end_time":null,"redisplay":{"delay":0,"limit":2147483647}},{"id":"c8dc713e-cb76-4df8-98fc-f0352420cf79","triggers":[],"variants":{"all":{"default":"0a235464-3382-495d-9aa1-3f18f8e20d51"}},"end_time":null,"redisplay":{"delay":0,"limit":2147483647}}]}

[MariaAbraham91]

Hi @nan-li , I have already raised this issue and have shared the log details to one signal support team.

And yes, initially I thought adding a delay post login, before making the addTrigger call would help, but that did not work - the network request is also not made. The log stops at evaluateInAppMessages().

And without any delays, when I call OneSignal.User.addTag, right before calling the addTrigger method, it works all good, I can see the network calls made, responses received, preparing to show IAM and finally showing of the IAM as well.

The tag I am sending is not related to the IAM at all, any dummy tag works.

[nan-li]

Thanks @MariaAbraham91, I am looped into your conversation with our support team and others.

[nan-li]

This is shipped in 5.2.0-beta-06!