Senior Technical Writer | Documentation Systems Orchestrator Steering the transition from Generative to Agentic Documentation for Defense, Intel, and DevSecOps

Mattermost | Ontario, Canada | LinkedIn

I am a Systems-Level Documentation Leader at Mattermost with a 5-year legacy of open-source stewardship. I operate at the intersection of engineering reality and customer-consumable truth. I specialize in high-stakes markets—Defense, Intelligence, and Critical Infrastructure—where documentation is a strategic business asset and a regulated upstream dependency.

I believe we are witnessing a fundamental shift: the evolution from Generative AI (which writes) to Agentic AI (which acts). I am positioning myself at the helm of this shift as a Content Orchestrator.

• Documentation as a Decision Engine: Documentation isn’t where we store truth; it’s where we decide what truth is safe to operationalize.
• The Last Human Check: I am the final human safeguard between engineering reality and customer safety. AI requires human governance to decide what is safe to say.
• Agentic Orchestration: I leverage AI as a "team" to monitor repos and draft content, allowing the human writer to focus on systemic quality, taxonomy, and accountability.

Documentation Architecture

Engineering & Workflow

High-Stakes Domains

• Project: Mobile Deployment Overhaul for Regulated Industries.
• Impact: Restructured mobile deployment into three comprehensive guides covering air-gapped environments, custom builds, and EMM integration (Intune/MAM).
• Complexity: Managed a 124-comment technical review cycle with Engineering and Security.
• Result: Directly enabled enterprise sales closures in Defense/Intel sectors by providing necessary technical verification.

• Project: Centralization of Integration Documentation.
• Impact: Consolidated 9+ plugin docs from fragmented GitHub READMEs (GitHub, Jira, Zoom, etc.) into unified product documentation.
• Business Result: Improved discoverability and developer experience, reducing fragmentation in the integration ecosystem.

• Project: Platform Modernization & Sphinx Architecture.
• Role: Technical Director. Defined vision and directed full-stack contractors through 51+ infrastructure PRs.
• Impact: Modernized build pipelines and migrated from ReadTheDocs to a high-performance Furo theme.

• Project: Enterprise Compliance Documentation.
• Impact: Replaced legacy docs with comprehensive logging system guides covering audit events and AD/LDAP configurations.
• Business Result: Essential for compliance in regulated industries and positioning for Enterprise Advanced tier sales.

I synchronize documentation and UX text across 6+ simultaneous codebases to ensure a unified source of truth:

• mattermost/docs: Core product documentation & platform architecture.
• mattermost/mattermost-server: In-product text, technical specs, and API documentation.
• mattermost/mattermost-mobile: EMM/MAM and secure mobile deployment guidance.
• mattermost/desktop: Client-side configuration and troubleshooting.
• mattermost/handbook: Operationalizing internal policies and organizational governance.
• mattermost/enterprise: High-availability and security compliance for regulated markets.

• 💼 LinkedIn: linkedin.com/in/carriewarner
• 🏢 Company: Mattermost
• 💬 Mattermost Community: Find me in the Documentation Working Group

Profile last updated: January 2026