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[Feature] add breakdown of what platform a user was using to reach out (web, email, iphone, android)

type:enhancementNew functionality or enhancementNew functionality or enhancement

Status: Open.

#61 In fivetran/dbt_intercom;

· daniel-nagish opened on Jun 17, 2025

[Feature] Add metrics around human vs Fin AI usage

type:enhancementNew functionality or enhancementNew functionality or enhancement

Status: Open.

#59 In fivetran/dbt_intercom;

· daniel-nagish opened on Jun 17, 2025

[Feature] Configure business hour variables

type:enhancementNew functionality or enhancementNew functionality or enhancement

Status: Open.

#28 In fivetran/dbt_intercom;

· fivetran-avinash opened on Jul 28, 2022

[Feature] Add new Intercom fields for real-time performance tracking based on conversation type and rating

type:enhancementNew functionality or enhancementNew functionality or enhancement

Status: Open.

#27 In fivetran/dbt_intercom;

· fivetran-avinash opened on Jul 28, 2022

[Feature] Add SLA metrics to Intercom reports

type:enhancementNew functionality or enhancementNew functionality or enhancement

update_type:modelsPrimary focus requires model updatesPrimary focus requires model updates

Status: Open.

#26 In fivetran/dbt_intercom;

· fivetran-avinash opened on Jul 27, 2022