[iPhone] Wrong button touching area, not matching the button icon position

[ocularbioengarhku]

SPECIFIC ISSUE ENCOUNTERED

Wrong touching area for the close and gear button. It is not matching it's icon position.
But it only happen in iPhone, android devices don't have the problem.

After testing on serval iPhones, I found out the touching area is moved to the right lower bottom below the icon graphic position. Please find the attached photo at the screenshot section to see more details.

So not sure is it about the anchor issue affect the touch position(? I just random guessing.

SMARTPHONE (please complete the following information):

• Device:
  iPhone 13 (iOS 17.0)
  iPhone 13 mini (iOS 16.5)
  iPhone 6s (iOS 15.4.1)

• OS

  • Android
  • iOS

STEPS TO REPRODUCE THE ISSUE

1. Download the "Hello Cardboard" sample
2. Open the "VrModeInputSystem" scene
3. Build to iPhone
4. Click the close and gear button at the icon position (it should have no response)
5. Try to click the red box area (please see the screenshot pic) and the button will have response

OR

https://apps.apple.com/hr/app/visymulation-pro/id6477567943
This is actually the app I published and it using Cardboard XR Plugin 1.24.0 have the same problem
Steps to open AR:

1. Click the "Skip" button on the app introduction page
2. Click "Disease Information" in the home page
3. Click the arrow button to continue
4. Click "Enter AR Simulation"
5. Click "Ready to start" at the top right corner
6. Click "Continue simulation without headset" at the top right corner
7. Click the close and gear button at the icon position (it should have no response)
8. Try to click the red box area (please see the screenshot pic) and the button will have response

EXPECTED BEHAVIOR

It is expected to click the close and gear button at the icon position will exit vr and go scan qr code correspondingly.

VERSIONS USED

What version of Google Cardboard are you using?
Cardboard XR Plugin 1.24.0
but also tested on 1.25.0 also have the same issue

If you are using Cardboard XR Plugin:

• What version of Unity are you using?
  2021.3.34f1

• Select in which graphics API you can reproduce the bug.

  • OpenGL ES2
  • OpenGL ES3
  • Metal

SCREENSHOTS

The red box area is the moved touch position.

[lneumarkt]

Thanks @ocularbioengarhku for reaching out and reporting the issue you encountered.

I confirm that I’m able to reproduce the issue.

An internal ticket has been added to our backlog and will be prioritized along with other issues.
We'll update this issue once we have some updates about it.

Thanks!

[ocularbioengarhku]

@lneumarkt May I know if there is some quick solution to solve this before waiting the official release?
Thank you so much

[arilow]

Hi @ocularbioengarhku!

Unfortunately, this feature has not been prioritized in the short run, nevertheless, if you want to send your proposed changes, please read CONTRIBUTING.md and follow the process. Patches are welcome.

Thanks!

[Plyrni]

@lneumarkt May I know if there is some quick solution to solve this before waiting the official release? Thank you so much

Have you fixed it on your side ?
I'm having the same issue here and would gladly benefit from your work if possible haha

[andrewsjohnson]

I'm running into this as well, it is nightmarish UX.

[Plyrni]

Thanks @ocularbioengarhku for reaching out and reporting the issue you encountered.

I confirm that I’m able to reproduce the issue.

An internal ticket has been added to our backlog and will be prioritized along with other issues. We'll update this issue once we have some updates about it.

Thanks!

Any updates ? Almost a year has past 👀

[jballoffet]

A change has been submitted to the Unity iOS Quickstart documentation to add the configuration step required to allow button (screen) touch detection on edges on iOS devices (step 4). Thanks for reporting!