[Bug]: PERMISSIONS ERROR: /var/www/snipe-it/storage/app/backup-temp is NOT writable

[NotJ3st3r]

Snipe-IT Version

v8.0.4 - build 17196 (master)

PHP Version

PHP 8.3.6 (cli) (built: Jul 14 2025 18:30:55) (NTS)

Composer Version

Composer version 2.7.1 2024-02-09 15:26:28

MySQL/MariaDB version

mysql Ver 8.0.44-0ubuntu0.24.04.1

How did you install Snipe-IT?

Git install

Is this a fresh install or an upgrade?

Upgrade

What happened?

When running the updater to update to v8.3.7 every check is passed until STEP 3: Checking directory permissions where the following error occurs:

--------------------------------------------------------
STEP 3: Checking directory permissions:
--------------------------------------------------------

√ /var/www/snipe-it/bootstrap/cache is writable
√ /var/www/snipe-it/storage is writable
√ /var/www/snipe-it/storage/logs is writable
√ /var/www/snipe-it/storage/logs/laravel.log is writable
√ /var/www/snipe-it/storage/framework is writable
√ /var/www/snipe-it/storage/framework/cache is writable
√ /var/www/snipe-it/storage/framework/sessions is writable
√ /var/www/snipe-it/storage/framework/views is writable
√ /var/www/snipe-it/storage/app is writable
√ /var/www/snipe-it/storage/app/backups is writable
√ /var/www/snipe-it/storage/private_uploads is writable
√ /var/www/snipe-it/public/uploads is writable

--------------------------------------------------------
he following directories/files do not seem writable:

✘ PERMISSIONS ERROR: /var/www/snipe-it/storage/app/backup-temp is NOT writable
--------------------- !! ERROR !! ----------------------
( ---------------------------

What browsers are you seeing the problem on?

No response

Can you reproduce this on the public demo?

N/A

Do you have full multiple company support enabled?

No

If you have full multiple company support enabled, do you have location scoping to company enabled?

I do not have full multiple company support enabled

Application log output

Not relevant in my understanding.

Browser console output

Common Issues

• I have searched this repo for existing issues related to my issue (including closed issues)
• My APP_URL is set correctly in my .env file (including http or https and no trailing slash)
• I have searched the official Snipe-IT documentation and have checked the Common Issues documentation (where applicable)
• I have run database migrations (where applicable).
• I have attached screenshots and/or videos of the issue (where applicable)

Code of Conduct

• I agree to follow this project's Code of Conduct

[NotJ3st3r]

I've restarted the server, checked that all permissions were set correctly and ran the updater again resulting in the exact same error.
I noticed the unwritable folder doesn't even exist. I managed to create the missing folder with the same user that ran the updater (and has all the necessary permissions in the folder without using sudo).
After creating the folder the updater finished the update to v8.3.7 without any further issues.

[NotJ3st3r]

I've since update another Snipe-IT instance I'm managing from v8.3.4 which was set up in the same way where I DIDN'T encounter that issue. Therefore I think I was probably a bug in the configuration of the first server. Since I wasn't able to reproduce the bug with the second upgrade and I don't have the time nor will to set up another v8.0.4 instance to try to reproduce the issue I would consider it bugged and close the issue.

[rawslaw]

I had this same issue on a v8.0.4 instance. I could backup fine from the command line via php artisan snipeit:backup, but failed from the gui. I installed via install.sh and ... months later ... tonight I finally sat down to triage.

First failure was that laravel.log was not writable by www-data, so I was unable to see the actual error. Once that was resolved, I was pointed to TemporaryDirectory.php:48 where I found #18326. I deleted backup-temp directory, and all was well.

Debian 12.13
PHP 8.2.28

[NotJ3st3r]

I didn't need to backup to a pre-upgrade state. After creating the temp directory with sudo -u www-data mkdir /var/www/snipe-it/storage/app/backup-temp the updater finished without any issues.

[NotJ3st3r]

I just had a similar issue on one instance upgrading from 8.3.7 to 8.4.0 where ✘ PERMISSIONS ERROR: /var/www/snipe-it/storage/logs/laravel.log is NOT writable crashed the upgrade process, even tho the laravel.log-file doesn't exist. After creating the file with touch /var/www/snipe-it/storage/logs/laravel.log, the updater finished without further problems.