Vicki Holman Recruit Completion Submission

[vickstixjoan-bit]

Curriculum Completion Validation

• I verify that I have completed the Agent Academy - Recruit curriculum.

Solution Verification

• I verify that I have uploaded a screenshot of the IT Help Desk Agent overview page showing the configuration with my environment name shown into the field below.
• I verify that I have uploaded a screenshot of the final solution file with my environment name shown into the field below.

Final Solution Screenshots

<img

width="3437" height="1362" alt="Image" src="https://github.com/user-attachments/assets/4fca3484-1c9f-413b-b0a3-9aee4aa1d33d" />

Key Learnings and Takeaways

I learnt about all the components that make up an agent and how to use them, it was a really great course that's given me a lot of extra knowledge

Challenges Faced

N/A

Final Thoughts

N/A

Badge validation form

• I verify that I have completed the badge validation form.