IP Banned Member Appeal

[SerpiusCapricornus]

As I mentioned in another issue, adding the 'Whitelist' feature will be useful.

However, I found one annoying flaw in checking those IPs.
This can be tedious and time-consuming to verify if an IP is in fact 'blacklisted'. Especially, if the list of banned IP addresses is LONG.

I am wondering if a legit user is using an IP that generates a false positive...

Can iPatrol give the user an option to send the website admin a support ticket so that user's IP address can be placed in the whitelist, enabling the user to register and activate on the website?
(like a small popup window where the user can input this ticket)

The admin email address can be pulled from the AdminCP → Site Details → Admin Email

With this feature, the admin can be very certain that if a legit user does indeed send him/her a support email requesting their IP to be whitelisted, then the admin can be confident that user is legit.

A spam bot and/or blacklisted IP bot wouldn't even have the ability to send a support email in the first place.

Is this a doable feature?

[effone]

Sounds like its doable. However I have to look for the available hook. I'll get back to this.

[SerpiusCapricornus]

While you're looking into this...

I thought of something... if that input box shows up automatically, but if a spam bot or a blacklisted IP is there... there will not be any input in that support box.

Maybe a timeout clock could be used to timeout the support box if nothing is inputted within a time limit... like... 60 seconds? That IP in question will be "kicked off" and banned by iPatrol.

[effone]

This gonna be complicated. While the idea is fancy but I guess we can deal with this fairly simple by adding an IP Whitelist Appeal form / button below every IP ban notice. The same can further be dealt through MCP by mods / admins.