Skip to content

Uploaded files with Windows havea size of 0 bytes #10709

@Villard

Description

@Villard

Steps to reproduce

  1. upload a file on external storage with Windows 10 browser ( Edge, Chrome) larger than about 1,5 MB or 2 MB
  2. the file is uploaded (it takes time) but the size shown is 0 bytes
  3. the file can not been viewed ; il downloaded, the file is also 0 bytes
  4. smaller files are correctly uploaded

Expected behaviour

Nextcloud should show the correct size

Actual behaviour

Nextcloud show 0 bytes

Nota Bene

with Android client, the uploading is correct !
on a other windows 10 PC, the size is also incorrect.
So it seems somethng related to the way Nextcloud server deals Windows uploading

Server configuration detail

Operating system: Linux 4.15.0-29-generic #31~16.04.1-Ubuntu SMP Wed Jul 18 08:54:04 UTC 2018 x86_64

Webserver: Apache/2.4.18 (Ubuntu) (apache2handler)

Database: mysql 10.0.34

PHP version: 7.0.30-0ubuntu0.16.04.1
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, apache2handler, mysqlnd, PDO, xml, apcu, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, iconv, igbinary, imagick, intl, json, exif, mcrypt, mysqli, pdo_mysql, Phar, posix, readline, redis, shmop, SimpleXML, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xmlreader, xmlwriter, xsl, zip, Zend OPcache

Nextcloud version: 13.0.5 - 13.0.5.2

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

Signing status

Array

List of activated apps
Enabled:
 - activity: 2.6.1
 - admin_audit: 1.3.0
 - bruteforcesettings: 1.1.0
 - comments: 1.3.0
 - dav: 1.4.7
 - federatedfilesharing: 1.3.1
 - federation: 1.3.0
 - files: 1.8.0
 - files_external: 1.4.1
 - files_pdfviewer: 1.2.1
 - files_sharing: 1.5.0
 - files_texteditor: 2.5.1
 - files_trashbin: 1.3.0
 - files_versions: 1.6.0
 - files_videoplayer: 1.2.0
 - firstrunwizard: 2.2.1
 - gallery: 18.0.0
 - issuetemplate: 0.3.0
 - logreader: 2.0.0
 - lookup_server_connector: 1.1.0
 - nextcloud_announcements: 1.2.0
 - notifications: 2.1.2
 - oauth2: 1.1.1
 - password_policy: 1.3.0
 - provisioning_api: 1.3.0
 - serverinfo: 1.3.0
 - sharebymail: 1.3.0
 - survey_client: 1.1.0
 - systemtags: 1.3.0
 - theming: 1.4.5
 - twofactor_backupcodes: 1.2.3
 - updatenotification: 1.3.0
 - user_external: 0.4
 - workflowengine: 1.3.0
Disabled:
 - encryption
 - files_opds
 - keeweb
 - user_ldap

Configuration (config/config.php)
{
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "localhost",
        "192.168.1.53",
        "ici.letournel.net",
        "90.92.64.70",
        "iciang.dynamic-dns.net"
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "overwrite.cli.url": "https:\/\/192.168.1.53\/nextcloud",
    "dbtype": "mysql",
    "version": "13.0.5.2",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "memcache.local": "\\OC\\Memcache\\APCu",
    "enabledPreviewProviders": [
        "OC\\Preview\\Image",
        "OC\\Preview\\MP3",
        "OC\\Preview\\TXT",
        "OC\\Preview\\MarkDown",
        "OC\\Preview\\MSOfficeDoc",
        "OC\\Preview\\MSOffice2003",
        "OC\\Preview\\MSOffice2007",
        "OC\\Preview\\PDF",
        "OC\\Preview\\Epub"
    ],
    "mail_smtpmode": "smtp",
    "mail_smtpauthtype": "LOGIN",
    "mail_smtpsecure": "tls",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpauth": 1,
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "587",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "maintenance": false,
    "theme": "",
    "loglevel": 2
}

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36

Operating system:

Logs

Browser log
Insert your webserver log here 
Nextcloud log
Insert your Nextcloud log here
Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

Metadata

Metadata

Assignees

No one assigned

    Labels

    Type

    No type

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions