Descriptive summary
Post deposit work page: Users see a blue label ‘Pending review’ label to the right of the title and then it is confusing to see the orange bar with Approval and Review.
Recommendation: Investigate ways to integrate ‘Pending review’ messaging within a single perceivable status message (e.g., Review and approval with clear details about who is doing the approval (not the user) and when the user can expect the approval process will be complete.) Remove duplicate pending status messages about work.
Rationale
The usability study indicates that users are confused about the Review and Approval bar. They did not see a message saying something like "Your work is pending review" instead it is assumed that the user would click on the collapsed bar to view the status details of the work
Descriptive summary
Post deposit work page: Users see a blue label ‘Pending review’ label to the right of the title and then it is confusing to see the orange bar with Approval and Review.
Recommendation: Investigate ways to integrate ‘Pending review’ messaging within a single perceivable status message (e.g., Review and approval with clear details about who is doing the approval (not the user) and when the user can expect the approval process will be complete.) Remove duplicate pending status messages about work.
Rationale
The usability study indicates that users are confused about the Review and Approval bar. They did not see a message saying something like "Your work is pending review" instead it is assumed that the user would click on the collapsed bar to view the status details of the work