Remote Control unavailable on Max plan - 'not yet enabled for your account'

[WesleyMFrederick]

Description

Remote Control returns Error: Remote Control is not yet enabled for your account. on a Max plan subscription. Have completed all troubleshooting steps from the docs with no resolution.

Environment

• Claude Code version: 2.1.68
• Node.js: v24.10.0
• OS: macOS Darwin 24.6.0
• Auth method: oauth_token (firstParty via claude.ai)
• Plan: Max (stripe_subscription, hasExtraUsageEnabled: true)
• Install methods tested: npm-global AND native (claude install) — same error on both

Troubleshooting Completed

1. ✅ Auth method verified (oauth, not API key)
2. ✅ No conflicting env vars (CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC, DISABLE_TELEMETRY)
3. ✅ Latest CLI version (2.1.68)
4. ✅ claude doctor — clean (no blocking issues)
5. ✅ Multiple logout/login cycles
6. ✅ Tested both npm-global and native install — identical error
7. ✅ Node v24.10.0

Observed

~/.claude.json shows hasAvailableSubscription: false even after fresh login, despite billingType: "stripe_subscription" and hasExtraUsageEnabled: true in the same file's oauthAccount block.

Related Issues

• [BUG] Remote Control regression - "not yet available on your plan" on Claude Max #29430 — Remote Control regression on Claude Max
• [Bug] Remote Control unavailable despite Pro plan authentication #28817, Remote Control returns "not yet available on your plan" for Max subscriber #28816, [BUG] Remote Control not available on Pro plan — requesting access #29185, [BUG] "Remote Control environments are not available for your account." for Claude Code Pro Plan user #29449, [Bug] Remote Control feature unavailable on Pro plan despite account eligibility #29980

Expected

Remote Control should be available for Max plan subscribers per https://code.claude.com/docs/en/remote-control

[WesleyMFrederick]

Resolution

Fixed by clearing stale auth state and re-authenticating cleanly:

Steps

1. Clear old auth + env overrides

   • In the terminal where you run Claude Code, unset any env vars:

     unset CLAUDE_CODE_OAUTH_TOKEN
     unset ANTHROPIC_API_KEY
     

   • Remove them from shell rc files like ~/.zshrc so they don't come back.
   • If you previously wired tokens into other tools, remove those too so they don't confuse things.

2. Fully log out Claude Code

   • Run claude and in the chat, run /logout to sign out completely.
   • Quit Claude Code (close the terminal session / background process).

3. Log back in using your subscription

   • Run claude again, then use /login.
   • When the browser opens, choose the same Claude Pro/Max account you use on claude.ai (not Console / API-only credentials).
   • If it offers API credit / Console login, decline that if you want to be purely on the subscription.

After this, Claude Code uses the subscription directly rather than any CLAUDE_CODE_OAUTH_TOKEN or ANTHROPIC_API_KEY path, and Remote Control works.

Root Cause

The hasAvailableSubscription: false flag in ~/.claude.json was stale from a previous auth method. A clean logout + login cycle with the subscription account refreshed this correctly.

[github-actions]

Closing for now — inactive for too long. Please open a new issue if this is still relevant.