[BUG] Remote Control fails with "Bridge environments are not available for this organization" on Pro plan (Windows)

[william-rp2]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

Hi Anthropic team,

I'm a Claude Pro subscriber and I'm unable to use the Remote Control feature
on Windows 11. When I run /remote-control, the terminal shows
"Remote Control connecting…" and never completes — no QR code or session URL
is displayed.

After enabling debug mode, I found the root cause in the logs:

"Environment registration failed: Bridge environments are not available
for this organization."

My environment:

• Claude Code version: 2.1.68
• Plan: Claude Pro (claude.ai subscription, not API key)
• OS: Windows 11
• Auth method: claude.ai OAuth, confirmed via /status

I already tried logging out and back in multiple times, updating to the latest
version, and fixing MCP server configurations — none of it resolved the issue.

I also noticed my .claude.json file contains
"cachedExtraUsageDisabledReason": "org_level_disabled", which might be related.

My account email is william.rp2@gmail.com. Could you please check if Remote
Control can be enabled for my account?

Related issues: #28098, #28816, #29037, #29185, #29449

Thank you!

What Should Happen?

Running /remote-control should successfully register the environment and display a QR code or session URL in the terminal, allowing the user to connect Claude Code remotely from their mobile device or browser.

Error Messages/Logs

Environment registration failed: Bridge environments are not available for this organization.

Also found in .claude.json:
"cachedExtraUsageDisabledReason": "org_level_disabled"

Steps to Reproduce

1. Have a Claude Pro subscription (claude.ai, not API key)
2. Install Claude Code and authenticate via claude.ai OAuth (/status confirms auth method)
3. Run /remote-control in the terminal
4. Observe that the terminal shows "Remote Control connecting…" and never completes
5. No QR code or session URL is displayed
6. Enable debug mode and check logs — error message: "Environment registration failed: Bridge environments are not available for this organization."

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.1.68

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

No response

[github-actions]

Found 3 possible duplicate issues:

1. [BUG] Remote Control fails with "Bridge environments are not available for this organization" on Pro plan #30051
2. [Bug] Pro account can't access /remote-control #30168
3. Remote Control fails at startup: Bridge environments are not available for this organization (Pro account) #29737

This issue will be automatically closed as a duplicate in 3 days.

• If your issue is a duplicate, please close it and 👍 the existing issue instead
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🤖 Generated with Claude Code

[william-rp2]

Sim, continue, ainda não foi resolvido.

[github-actions]

Closing for now — inactive for too long. Please open a new issue if this is still relevant.

[github-actions]

This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.